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Government Digital Systems
Scope of DS Information Management Platform
Scope of DS Information Management Platform
Following are a list of list of featurres on DS Infomation Platform V 1.0
Key features of DS Information Management Platform
- Staff infomation management
- Customer Case handling system
- Support all departments except current systems provided by ICTA
- Attendence management system
- Feedback Management System
- TXT Short messaging system
- Queue Management fo managing public waiting and queues
- Pocess auditing system ( Sevce and peational business intelligence)
- Exceptions and KPI report
- Managament System reporitng for leadership and government ministy.
Surreytech implementation of the DS infomation platform was based on the API driven technology. Which is build once use any where solution compose of establishment and business functional units.
Some of the organisatiosn wee keen to have a list of databases. They failed to see the collabeation cannot happen when systems and pocesses are sepeated.
The product we have has an admin section, establishment and various business and functional units.
All offices has not a single fom of infastuctue, such the system is completely bowse based and cloud hosted.
By design we manage
- users and seperate admin
- Access contol and usage
- Infomation security and encryption
- Disaster recovey
- High avialability
One thing we realised with enagaing Sri Lankan Givenment Offices is lack off vision and literacy.
- We want a database for "a purpose"
- Neve talk about centalising
- Lack of vision in value proposition
- Lack of clrity how to impove a process
Si Lanka govenment stategic partner ICTA was a challenging proposition in collaberating. Day one issues of firewall rules took more than 6 months to find a solution. There was lack of suppot and lack of understanding whch made the whole engagement a real challenge.
Simple fundamentals such as "access based on legitimate business need" was never a reason for acceptance with some officals. But with innovation and addtional cost, Surreytech delivered a system. Our most supportive staff at Dickwella helped us the way they could to make this effort all worth while.
Working wth different teams make us realize we need to support thse organisations and communities not only officially but also to build the bdhges and improve trust.
